Tuesday, August 16, 2005

Ain't No Pie Round Here

I did not make apple pie this weekend.

Friday and Saturday nights at the restaurant were both harrowing. I ask you: why don't people arrive on time for their reservations? Why? When you make a 6:30 res on a busy weekend night, does it even occur to you that arriving at 6:55 with only part of your party is not good form? Or that, when you finally march to the host stand and announce that you are ready to sit down at 7:20, that your breezy tardiness has a direct effect on the diners whose reservations were made for later the same night?

I want people to be happy, I truly do, but when you insult one of my servers to the point that she is in tears, you shake your fist and threaten to leave a bad review, and you don't want to listen, only talk, how I can I make things better?

The highlight of the weekend occurred at about 10:20 on Saturday night, when one of the runners dropped a tray full of sizzling hot crabs right in front of a table. Garlic butter, anyone?

Suffice it to say that by Sunday I was not in the mood to putter about in the kitchen, and I had no heart for trying out restaurants that would likely disappoint. And so, on both of my nights off (Sunday & Monday), I ditched Novato and fled to the City for sushi. There is nothing quite so comforting as sitting down at a much-beloved counter in front of a familiar chef who delivers piece after piece of amazing fish-flesh. That, and a chilled glass of sake close at hand, will cure just about anything.

I am much better now, and the apples are still waiting, and I shall attend to them soon.


At 11:42 AM, Anonymous Anonymous said...

You are so strong. I can not imagine lasting through such a wretched weekend.


At 1:39 PM, Anonymous haddock said...

One of the many reasons we don't accept reservations. If it we me, I just wouldn't seat them. You have effectively given up your reservation by being nearly an hour late. Would they pull this at the French Laundry? I think not.

Also, I'm glad it's not just our bussers who drop things.

How you make things better is fire the customer. Some people don't want to be happy and they're not allowed to be unhappy in our restaurant. If they have a complaint and won't allow us to fix it and just want to bitch, we show them the door. This is really for extreme cases, if we threw out everyone we should, well....

Part of what we do is education both in what is on the plate (exposing people to new foods/concepts) and in how to behave. It's no surprise to anyone in customer service that there has been a general erosion of civility in this country. It's not OK to abuse people, period.

At 3:17 PM, Blogger Jennifer said...

I just discovered your blog and I have to say you make me laugh out loud!

And so here we are, two people who love cities and everything about them, moving to a place where the vehicle of choice is a double cab pickup truck. One of our neighbors has plastic gnomes on the lawn.

This cracked me up! I've visited so many neighborhoods like this. I've even have to admit I lived in one.

At 11:22 AM, Blogger Sam said...

hey we have a plastic gnome on our deck.
we won it in a secret santa.
he looks like our friend, sylvain.
we are very fond of him!

Jennifer - can you share the name of your favourite sushi place...? pretty please...

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